The General Terms and Conditions (hereinafter referred to as “GTC”) apply to all orders placed via the online shop of Twiss Kitchen AG (hereinafter referred to as “Magnolia”) and to all contracts concluded (hereinafter referred to as “Order”).

Magnolia reserves the right to amend the GTC. The version of the GTC valid at the time of the order shall apply and cannot be unilaterally changed for this order.

The prices are quoted in Swiss francs, including VAT. The price applicable at the time of the order in the online shop shall apply.

Vouchers and discount codes cannot be combined with other coupons or discount codes, and they do not apply to already discounted products or special offers. The validity period of a voucher code is communicated at the time of issuance. If no specific expiration date is provided, the voucher or discount code is valid for a maximum of 1 year (365 days) from receipt. All vouchers and discount codes are valid exclusively on www.magnoliazurich.ch.

The display of products in the online shop does not constitute a legally binding offer but rather an invitation for customers to order products through the online shop.

An order is considered an offer to Magnolia to enter into a contract. After submitting the order, the customer automatically receives an order confirmation, indicating that the order has been received by Magnolia.

Magnolia reserves the right to refuse orders in whole or in part without providing a reason. In such cases, the customer will be informed, and any payments made will be refunded. Further claims are excluded, and there will be no follow-up shipment for unavailable products.

The contract is concluded at the time of dispatch of the goods.

Payment methods accepted are debit and credit cards (Visa, Mastercard, […]) PayPal and Google Pay.

If there are outstanding claims from the customer due to refunds, the repayment will be made within 30 days to the account used for the purchase. The period begins upon receipt of the goods by Magnolia.

After receipt of payment, the ordered goods will be dispatched within 2-3 working days, unless otherwise specified in the online shop.

Upon delivery, the customer assumes responsibility for the delivered goods, even if they were not received directly by the customer.

Time deviations are possible, especially on peak days with exceptionally high delivery volumes, and any claims for damages or further claims by the customer are excluded.

The delivery costs depend on the value of the ordered goods and the destination. The delivery costs specified in the online shop apply and are listed as an additional item in the shopping cart and on the invoice.

We reserve the right to charge a corresponding surcharge for large or heavy shipments after consultation with the customer. 

We currently only deliver to Switzerland and Liechtenstein. For shipments abroad, please get in touch directly here.

The customer may withdraw their declaration of contract within 14 days without stating a reason, either in writing (letter or email) or by returning the item.

The withdrawal period begins upon receipt of the goods by the customer.

Returned goods must arrive unused and in perfect condition at Magnolia. If the customer cannot return the received goods in whole or in part or only in a deteriorated condition, they must compensate Magnolia accordingly. Compensation for derived use must only be provided if the goods were used beyond examining the properties and functionality. “Examining the properties and functionality” is understood to mean testing and trying out the respective goods as it would be possible and customary in a retail store.

To meet the withdrawal deadline, it is sufficient to send the withdrawal or the item in time. The withdrawal must be addressed to:

Magnolia in Bloom
Brunngasse 3
8001 Zurich
orders@magnoliazurich.ch

The legal relationship between Magnolia and the customer is governed by Swiss substantive law, excluding conflict of laws and the UN Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction for disputes arising from or in connection with these GTC is Zurich.

If individual provisions of the contract, including these regulations, are wholly or partially invalid or if the contract contains an unforeseen gap, the validity of the remaining provisions or parts thereof shall not be affected. The invalid or missing provisions shall be replaced by the respective statutory regulations.